With Real TSP, building and growing an online business channel need not conflict with existing priorities, nor drain internal resources. Real TSP offers a range of outsourced services as well as business advice for the operations that you choose to keep in house. We can also second e-commerce managers to our clients.
After initial successes, online channels often see their performance stall because they are not managed in a focused fashion. Part of the answer is to ensure that a dedicated team supports the online business but that is not sufficient because a virtual team that spans across departments will also be necessary. A manager with specific skills to lead the dedicated and the virtual team is required. This kind of person is notoriously difficult to find.
Building on its experience in growing online channels Real TSP can second a dedicated/incentivised e-commerce manager who is accountable for the commercial and operational success of your online channel. The manager would lead your e-commerce team and have the authority to draw the necessary resources from the relevant departments. Depending on the arrangement, he can spend part of his time on site and part in Real TSP's office.
Clients often opt for a partially outsourced solution: Real TSP takes care of technology and marketing, while core retail activities such as catalogue maintenance, merchandising and customer support are undertaken by the client. Some clients choose to outsource other functions, such as catalogue building, especially during the launch phase.
Order fulfilment: Where clients choose to do their own order management and customer support, Real TSP ensures that they are expertly set up. Some clients prefer to outsource these activities and, in that case, Real TSP works with a third party to provide a first class fulfilment experience. Real TSP can manage the relationship with the third party on your behalf.
Catalogue management: Building a catalogue is labour-intensive, particularly for the launch of the site. If clients do not have the in-house resources to take this task on, Real TSP can project manage the process and build the catalogue if required. Once your business is online we can either provide support and training in catalogue maintenance or, in some cases, we may retain ongoing responsibility.
Marketing: for details see our online marketing pages.
At Real TSP, we believe that any online solution must also advance your company strategy. We focus our expertise on e-commerce only, and provide on-going advice and support. This means that we work to continually progress your company's aims and objectives through the online channel.
Our senior management has broad experience in strategy from top-flight management consulting firms such as McKinsey. Real TSP provides advice on:
Strategy: To stay competitive, retailers and brands must continually adapt their business strategy across all sales channels. Real TSP can help you to ensure:
Business process optimisation: Fine tuning of business processes often makes the difference between profitability and just breaking even. Real TSP's management brings a wealth of operational experience particularly in the areas of catalogue building, inventory management and order fulfilment. We can develop with you the necessary processes to underpin efficient operations and when necessary implement IT systems that will support your growing online business.
Excel online with the help of an incentivised partner